Why buy from Us?
We're the U.K.'s biggest internet based supplier of electric bikes. We provide a service second to none and, importantly, we are prepared to backup our bikes by providing a realistic product guarantee unlike many suppliers. Also, unlike many other suppliers, we have full time technicians dedicated to the electric bike range who are just a phone call away. In addition, we hold thousands of pounds worth of spares and will be around for years to come unlike some vendors who appear to simply import a container of bikes then disappear! We are here to stay! What Warranty do I get? New Synergie bikes are covered by a full 12 Months "Return to Base" Warranty. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered or damaged in any way cannot be accepted for return. If you are unable to accept these conditions then please do not buy. Distance Selling Regulations 
Address:
Europa (Synergie) Bikes,
Burnside Business Court,
North Road,
Inverkeithing
KY11 1NZ
Email: sales@europabikes.co.uk
or call us on: FreePhone 0800 917 2466
Office Hours: Mon - Fri 9.00am - 5.00pm
We are primarily an internet based seller so, as such, do not have any retail premises but we do have demonstration models usually available. It is, however, possible for you to collect your bike from us thus saving on the shipping cost. We also provide a build service at a cost of £99 so that your bike is completed and fully functional when you collect it. This cost also covers the cost of disposal of packing materials etc.
We accept all major credit and debit cards so, if you wish to purchase, simply call us free on:
0800 917 2466
Delivery
IV - all postcodesKW1 - 14PA34, 37, 38, 39PH19-26, 30-40, 49 & 50PH41, Sector 4All Northern Ireland
Any damage claim can only be accepted if reported within 24 hours of receipt and you will be unable to make any claim unless you have adhered to the above.
Please note that if you are not at home when the courier arrives he or she will "card" you and either they will re-deliver the item on an agreed day or you can pick it up. Please also note, however, that if you arrange a date/time and then are not in you may then be charged for a third delivery.